Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Customer Portal - Unplanned service interruption
Reason: Unplanned service interruption
Starting: 3 pm, 22 November 2024
GWMWater's Customer Portal is currently experiencing an unplanned service interruption.
We are currently investigating the issue with our contractor, and will advise of a restoration time once known.
During this time, you may not be able to receive alerts or access the Customer Portal.
Read more
Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 10 am, 26 November 2024
Finishing: 1 pm, 26 November 2024
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption please do not use any taps or water using appliances.
Read more
Interruption to Water Supply - Stawell
Reason: Maintenance Works
Starting: 9 am, 5 December 2024
Finishing: 3 pm , 5 December 2024
Prior to the interruption please store sufficient water for your day's needs. During the water supply interruption do not use any taps or water using appliances.
Read more
Westmere Standpipe - Out of service
Reason: Out of Order
Starting: 2 pm, 15 March 2023
This standpipe is out of service until further notice.
Read moreBlue-green algae warnings
Green Lake, Horsham - Blue-green algae warning
Last updateGreen Lake, Horsham
Starting: 9.30 am, 28 March 2024
Reason: Blue-Green Algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Green Lake, Horsham.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read moreLake Toolondo
LAST UPDATEDLake Toolondo is an off-stream reservoir famous for its great trout fishing and is a popular recreational destination in the region.
Supplied by its own small catchment from Mt Talbot Creek, the lake stores a lot of 'dead water'. This means that water in Lake Toolondo doesn't flow through to another source; it can only be pumped out. The lake is reliant on transfers from Rocklands Reservoir.
Be sure to play it safe around water.
Read our information signage before entering the water.
Visit Safe Transport Victoria for a range of resources on water safety: https://safetransport.vic.gov.au/on-the-water/
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
