Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Interruption to Water Supply - Halls Gap
Reason: Maintenance Works
Starting: 9 am, 27 March 2025
Finishing: 2 pm, 27 March 2025
Prior to the interruption please store sufficient water for your day's needs.
Our staff will have bottled water available upon request for customers affected by this interruption.
During the water supply interruption do not use any taps or water using appliances.
Read more
Interruption to Water Supply - Hopetoun
Reason: Maintenance Works
Starting: 9 am, 2 April 2025
Finishing: 2 pm, 2 April 2025
Prior to the interruption please store sufficient water for your day's needs.
Our staff will have bottled water available upon request for customers affected by this interruption.
During the water supply interruption do not use any taps or water using appliances.
Read more
Norval Dam Standpipe - Out of service
Reason: Planned Maintenance Works
Starting: 9 am, 31 March 2025
Finishing: 9 am, 2 April 2025
Planned maintenance works on this standpipe are necessary to ensure a continued and reliable water supply to customers.
Read more
Ouyen Standpipe - Out of service
Reason: Out of Order
Starting: 12 pm, 27 March 2025
This standpipe is out of service until further notice.
Read more
Dooen/Longerenong Standpipe - Out Of Service
Reason: Out of Order
Starting: 3 pm, 3 March 2025
This standpipe is out of service until further notice.
Read more
Apsley Standpipe - Out of service
Reason: Out of Order
Starting: 9.30 am, 18 February 2025
This standpipe is out of service until further notice.
Read more
Westmere Standpipe - Out of service
Reason: Out of Order
Starting: 2 pm, 15 March 2023
This standpipe is out of service until further notice.
Read moreBlue-green algae warnings
Blue-Green Algae Warning - Lake Lonsdale
Last updateLake Lonsdale
Starting: 23 January 2025
Reason: Blue-Green Algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Lonsdale.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read more
Blue-Green Algae Warning - Green Lake, Horsham
Last updateGreen Lake, Horsham
Starting: 9.30 am, 28 March 2024
Reason: Blue-Green Algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Green Lake, Horsham.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read more
Blue-Green Algae Warning - Lake Wallace
Last updateLake Wallace
Starting: 13 March 2025
Reason: Blue-Green Algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Wallace.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read moreLake Lonsdale
LAST UPDATEDLake Lonsdale is a large, shallow reservoir on the Mt William Creek. It fills from its own catchment and is reliant on natural inflows. Although the catchment can be a substantial producer of water during wet years because of its very large area, it isn't reliable during times of drought. Given its relatively shallow depth, the lake also has high evaporation losses over summer months.
Since the introduction of the Wimmera Mallee Pipeline, the lake is no longer used by GWMWater for domestic or stock water supply, however it's still a key source of water for the environment. Lake Lonsdale also has an important role in the community as a recreational lake in the Stawell area, hosting a number of activities on its northern side, such as boating, fishing, swimming, camping and water skiing.
Be sure to play it safe around water.
Read our information signage before entering the water.
Visit Safe Transport Victoria for a range of resources on water safety: https://safetransport.vic.gov.au/on-the-water/
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
